It’s no secret that flexible workspaces such as co-working, business centers, serviced offices and hot desks are in high demand as hybrid working models continue to be favored post-pandemic. Branding, design, amenities, customer service, and pricing have a lot to say when it comes to differentiating your flex workspace.
However, in a saturated market with a surplus of products, 6,000 flex spaces across the UKat least 84% of these are in central London Residents must find ways to leverage technology to differentiate themselves from the competition and maintain occupancy rates.
at the recent coworking London conference e-officeYardi’s Paul Orrock joined a panel of technology experts to discuss various technology solutions for the modern workplace.
Orrock started by presenting the benefits of an end-to-end software solution in Flex Space to support operations and create a seamless, customer-centric experience.
Orrock said: “The future of Flex is focused on how we manage marketing, CRM, workflow, and accounting into one single stack solution, rather than managing multiple hybrid applications in an integrated manner. Achieving a single focus from an application perspective is rapidly becoming desired by many operators in the market.”
With a connected solution, you can manage your leads, members, and operations from one platform.solutions such as Yardi Qube Space Management It helps automate routine tasks such as billing and maintenance requests. These tasks are managed through an easy-to-use app that links directly to one database.
Orrock explained: “Flex space operators often focus on tasks they do once a month rather than on tasks they do 1,000 times a day. technology that helps streamline the process of
Connected solutions not only improve team operational efficiency, they also streamline the tenant experience and drive revenue generation. Connected solutions like Yardi allow prospects and members to complete transactions entirely online. With real-time availability and the ability to book desk spaces and conference rooms, tenants can manage reservations instantly.
The success of a true end-to-end solution stems from the fluidity of the onboarding process. Panel sessions with industry experts fueled speculation about the challenges faced in introducing new software to organizations.
Panelists agreed that technology alone is simply not enough. It is essential that both the supplier and the organization receive proper training to facilitate new process changes.
“Bringing new technology into the flexible workspace involves a major process change. Ultimately, as a supplier, we provide guidance and educational resources to our clients so that teams can hold themselves accountable.” It is the responsibility of the company,” said Orlok.
Ultimately, successful technology adoption comes from process, technology, and people. Through quality training, operations teams discover technology, understand processes and benefits, and learn how to replicate processes to deliver consistently high levels of service.
The real estate industry continues to evolve with companies such as: John Lewis plans to convert 45% of its London flagship store into office space. Landlords and building owners in the neighborhood real estate market are beginning to explore Flex’s growth potential and invest in offices and co-working spaces. During his presentation, Orlok touched on the future of the real estate market, referring to what he envisions as “buildings of the future,” as shown below. 
Orloch hinted at the idea of a common building block eventually becoming a single mixed-use space, combining housing with co-working and retail, for example.
“Investing in a single end-to-end solution means investing in technology for the future. The real estate market will continue to converge within a single building. technology. Yardi’s cloud-based solution, which becomes the piece of the puzzle that ties all these elements together. ” Discover the Yardi Kube. An end-to-end platform that lets you automate your spaces with a flexible workspace management platform.
Photo credit: Yardie
